Service and Support

Self Service

Request toner or submit meter readings

Submit Support Query

Request a service

Kofax or Laserfiche software

Remote Support

You may be advised by your support technician to download the Good Tech Team Remote Support application to assist in connecting to your PC.

This application creates a secure connection between your PC and your support technician to enable us to see and interact with you in real time. This results in a faster support resolution.

Download for Mac

Download for Windows

How-to Guides and Handy Tips

Need a little help? Have a look at our list of "how to" guides filled with tips and tricks, as well as helpful information. If you can't find what you're looking for, please get in touch.

+ How to fix a Ricoh error SC501-01 to SC504-02

+ How to setup scan to email server on a Brother Multi Function

+ How to access the Ricoh Address Book via your web browser

+ How to add a new user to the Ricoh Address Book via your web browser

+ Brother iPrint and Scan - Used for Scan to Email / Folder (download required)